On arrival, carefully remove outer packaging and check the plants against your order. Handle plants by their pot or root ball where possible, rather than pulling on stems or branches.
Check root moisture and water if needed. Until planting, keep the plants upright in a sheltered position and prevent roots from drying out. If supplied bare-root, keep the roots covered and moist and plant promptly when conditions allow.
Larger plants and root balls can be heavy. Arrange suitable help and equipment for safe unloading and positioning.
Delivery arrangements and any charges are those confirmed for your order.