Shipping policy
Delivery Policy
We offerΒ FREE Specialist DeliveryΒ on qualifying ordersΒ across the UK, ensuring top-quality plants are delivered efficiently and cost-effectively to your home. Delivery options are tailored to the size and type of plants you order and are calculated for you during checkout. Please let us know of any access restrictions your property may have upon placing your order in the delivery notes section. Please be aware that topiary products or plants with large root systems (like Box, Ilex, or Monkey Puzzle) may need special delivery arrangements. If youβre not sure about the delivery type or cost, you can use our handyΒ shipping calculator in the cart. Just pop in your address, and itβll give you the delivery cost nice and quickly. If you have any special delivery requirements, feel free to get in touch with us β weβre happy to help. Additional terms and conditions may apply.
Delivery When You Are Not Home
If you are not at home during delivery, our couriers are instructed to leave your plants in a safe location. To help us do this smoothly, please ensure you are reachable on the contact number provided with your order, as the driver may call on the day.
When placing your order, specify a safe place forΒ box, pallet, or van deliveriesΒ in the order notes, or contact us after ordering to provide this information.Β If you do not specify a safe place, the driver will leave your parcel where they deem reasonable. Please note that pallet deliveries and large tree deliveries will only be left at the front of the property (kerbside or driveway) and will not be carried beyond this point.
Pallet deliveries:
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If no suitable safe place is available, or if the driver is instructed not to leave the pallet unattended, re-delivery charges will apply.
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The delivery kerbside must beΒ easily accessible, with aΒ flat, solid surfaceΒ such as tarmac, concrete, or brickweave.
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PalletsΒ cannot be left on public pathways or roadsides. If your driveway is made of loose material (e.g., shingle) or if there is no driveway,Β someone must be present to accept delivery.
If delivery cannot be completed due to these conditions,Β you will be required to pay a re-delivery feeΒ or collect your order from your local depot. We really want to help avoid this, so if you have any concerns about being available on the day, please let us know before your delivery date.
Box / Parcel Deliveries
Box/parcel deliveries areΒ priced the same across the UK.Β We use third-party couriers to deliverΒ bare rootΒ plants ranging fromΒ 15cm to 170cmΒ andΒ pot-grownΒ plants fromΒ 15cm to 70cm.Β Here are the costs for different sizes of box deliveries and how to get free delivery:
SMALL BOX/PARCEL DELIVERY
Size:Β 0-50cm
Cost: Β£12
Free Delivery:Β On orders Β£100 or more.
Details:Β Excludes rootball plants.
MEDIUM BOX/PARCEL DELIVERY
Size:Β 51-120cm
Cost: Β£18
Free Delivery:Β On orders Β£150 or more.
Details:Β Excludes rootball plants and pot grown plants above 70cm.
LARGE BOX/PARCEL DELIVERY
Size:Β Bare root plants 121-150cm
Cost: Β£25
Free Delivery:Β On orders Β£200 or more.
Details:Β Excludes rootball and pot grown plants.
EXTRA LARGE BOX/PARCEL DELIVERY
Size:Β Bare root plants 151-200cm
Cost: Β£35
Free Delivery:Β On orders Β£250 or more.
Details:Β Excludes rootball and pot grown plants.
Pallet Deliveries
Like box deliveries,Β pallet deliveriesΒ are alsoΒ priced uniformly across the UK.Β Using trustedΒ third-partyΒ couriers, we deliverΒ bare rootΒ plants ranging fromΒ 171cm to 200cm, as well asΒ root ball and pot-grownΒ plants fromΒ 15cm to 200cm. Below, youβll find the costs for various pallet sizes and details on how to qualify for free delivery.
PALLET DELIVERY
Size:Β 0-200cm
Cost: Β£65
Free Delivery:Β On orders Β£350 or more.
Details:Β Applies to all root types. Please note this isΒ kerbside delivery only.Β Our chosen delivery provider offers kerbside delivery as standard and will treat your order and your property with respect.Β Deliveries can only take place on flat and smooth surfaces,Β they cannot deliver onto gravel, shingle, grass or other uneven surface. Other challenges may prevent delivery from running smoothly such asΒ narrow roads, steep driveways or lack of parking.Β If you think any of these could apply to your propertyΒ please add them to your delivery notesΒ and we will do our best to accommodate.Β
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Van Deliveries
Our Extra Large Van Delivery is a direct delivery service provided by Harrod Outdoors for larger plants and orders that cannot be handled through the parcel or pallet network.
Extra-large van delivery: Β£180. Free delivery is available on qualifying orders of Β£1,800 or more.
The available delivery methods and final delivery charge depend on the plants and order and are shown at checkout.
Some orders containing at least three qualifying trees are also eligible for free delivery. Eligibility depends on the products ordered; any applicable free-delivery option will be shown at checkout.
Feel free to reach out for personalized quotes on deliveries to theΒ Isle of Wight, Jersey, Guernsey, Northern Ireland, other offshoreΒ British islands, orΒ international destinations. We regularly deliver to mainland ports and can coordinate with your preferred third-party carrier for onward transport.
Lorry Deliveries
Lorry services are organised by the Harrod Outdoors logistics team for larger plants and orders that need specialist transport. The appropriate service depends on the plants and order.
- Lorry delivery: Β£350. Free delivery is available on qualifying orders of Β£3,500 or more.
- XXL lorry delivery: Β£750. Free delivery is available on qualifying orders of Β£7,500 or more.
The available service and final delivery charge are shown at checkout. Please tell us about access restrictions before delivery and ensure suitable unloading arrangements are in place.
Free Local Collection
Free local collection is available for eligible orders from Prospect Nurseries, Main Road, Ormesby, NR29 3LN. Choose the pickup option at checkout when it is available for your basket.
One of our team members will be in touch once your plants are ready to collect. Collection timing depends on the plants ordered and the country they are coming from. Please wait for our confirmation and an agreed collection date before travelling.
If collection is not offered for your order, or you need help arranging collection, contact logistics@harrodsoutdoor.com or call 01603 327269.
Additional Information
All deliveries are curbside only.Β Customers must be prepared to unload their orders themselves. For lorry deliveries, ensure you have the appropriate equipment ready when the driver arrives.
Personalized Premium Delivery Options
In addition to our standard curbside delivery options, you can request a van or lorry delivery with assistance from the driver to help unload your plants. This service offers a personalized touch, ensuring your plants are delivered directly by us and placed where you need them within a reasonable distance from the delivery location.
Please mention this request in your delivery order notes upon checkout or contact us directly to arrange. Upon your request,Β we will re-evaluate your delivery feeΒ and inform you of the delivery time. For more information or to arrange for this service, please contact us atΒ logistics@harrodsoutdoor.comΒ or by calling 01603 327269.
Delivery Restrictions
Please inform us if your delivery address has any access restrictions, asΒ failed deliveries due to unreported issues will incur an additional charge.Β Whether your order is delivered by box, pallet, van, or lorry, itβs essential to notify us of any access challenges, such as overhanging branches, overgrown hedgerows, low-hanging cables, narrow country roads, cul-de-sacs, uneven delivery surfaces or anything else that may make it difficult to use a pump truck to unload the plants. If you have received deliveries before and are familiar with the type of vehicle that can access your property, kindly include this information in the order notes when placing your purchase.
For tall or heavy plants, we kindly ask that someone be available to assist the driver with unloading upon delivery. Please note that all deliveries areΒ curbside only, and delivery drivers are not obligated to carry plants to back gardens or other areas; their responsibility is limited to unloading the plants.
Please note that we may be unable to deliver to Northern Ireland and The Republic of Ireland due to Brexit rules and regulations, please contact us directly if you require delivery in these areas for a customized quote and advice.
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Delivery Lead Times
Delivery is usually completed withinΒ 10-15 working daysΒ from the date of your order, but we kindly ask that youΒ allow up to 30 days.Β For orders involving custom frames, specialized lorry deliveries or planting, we will be in touch to discuss your extended lead time. If youβd like an estimated delivery date before placing your order, donβt hesitate to get in touch with us. While we strive to meet scheduled delivery dates, we cannot be held responsible for delays beyond our control, such as shipping disruptions, bank holidays, stock availability, or adverse weather conditions.
For tall or heavy plants, we kindly ask that someone be available to assist the driver with unloading upon delivery. Please note that all deliveries areΒ curbside only, and delivery drivers are not obligated to carry plants to back gardens or other areas; their responsibility is limited to unloading the plants.
Please note that we may be unable to deliver to Northern Ireland and The Republic of Ireland due to Brexit rules and regulations, please contact us directly if you require delivery in these areas for a customized quote and advice.
Receiving Your Delivery
Upon delivery, please inspect your plants carefully. If you have any concerns or are dissatisfied for any reason, notify the delivery team immediately. You will be required to sign an acceptance note. If you have requested that your plants be left unattended in your absence, this will be considered your acceptance, as inspection will not be possible. Please note that once plants are inspected and accepted,Β returns cannot be accommodated due to their perishable nature.
It is your responsibility to transport the trees from the front of your property to your garden. If direct access to your garden is not available, we cannot move trees through your property, nor do we provide cranes for lifting. You are also responsible for disposing of any pallets or packaging.
Access Restrictions must be reported if not at the time of placing the order then no later than 12:00 pm the day before delivery, to avoid additional charges or potential cancellation of the contract. We cannot be held responsible for any delays caused by access restrictions.
Delivery Issues:Β In rare instances, delivery may be delayed due to unforeseen circumstances. Should this happen, we will notify you as soon as possible.
For more information, contact us by emailingΒ logistics@harrodsoutdoor.comΒ or by calling 01603 327269.
For tall or heavy plants, we kindly ask that someone be available to assist the driver with unloading upon delivery. Please note that all deliveries areΒ curbside only, and delivery drivers are not obligated to carry plants to back gardens or other areas; their responsibility is limited to unloading the plants.
Please note that we may be unable to deliver to Northern Ireland and The Republic of Ireland due to Brexit rules and regulations, please contact us directly if you require delivery in these areas for a customized quote and advice.