Find the information you need about receiving your plants, collecting an order and arranging a return.
Delivery
The delivery options and charge depend on the plants and order and are shown at checkout. Free delivery applies to qualifying orders, rather than every purchase. Please tell us about narrow access, uneven surfaces or other restrictions before delivery is arranged.
Read our Delivery Policy for the full delivery methods, charges, qualifying thresholds, access requirements and lead-time information. If you need an estimated date or a specialist arrangement, contact our team before ordering.
Free local collection
Where collection is available for your order at checkout, you can choose free collection from Prospect Nurseries, Main Road, Ormesby, NR29 3LN. One of our team members will be in touch once your plants are ready to collect. Please wait for that confirmation before travelling.
Returns or a problem with your order
Contact us before sending goods back so we can provide the correct return address and arrangements. Include your order number and explain the issue; photographs can help with damaged or incorrect goods.
Our Refund Policy explains eligible change-of-mind returns, return-delivery costs and what happens if goods are faulty, damaged or incorrect. Eligibility depends on the goods and circumstances; please read the full policy.
Email contact@harrodsoutdoor.com or call 01603 327269.