Terms Of Service
These Terms and Conditions (“Terms”) outline the agreement between you, the customer, and Harrod Outdoors (“we,” “us,” or “our”). By purchasing plants or products from Harrod Outdoors, you agree to be bound by these Terms, which govern your relationship with us and your rights and liabilities under this agreement.
Definitions
- Us/We: Harrod Outdoors. Registered address: 5 Queen Street, Great Yarmouth, Norfolk, United Kingdom, NR30 2QP. Website: www.harrodsoutdoor.com.
- You: The person entering into the contract with Harrod Outdoors.
- Contract: The legally binding agreement for the sale of products, incorporating these Terms.
- Delivery Area: Addresses within the UK, excluding the Isle of Man, Isle of Wight, the Scottish Islands, the Channel Islands, parts of Scotland, and Northern Ireland unless otherwise agreed.
- Products: Plants or other items supplied by Harrod Outdoors.
- Order: Your order for the purchase of Products.
Basis of Sale
2.1. By placing an order, you confirm that you are at least 18 years of age. The Contract becomes binding when we confirm your order in writing (typically via email).
2.2. We strive to provide accurate descriptions and images of our Products; however, due to the nature of plants, variations in size, colour, and shape may occur.
2.3. Plant sizes listed are approximate and may vary depending on the growing season.
2.4. Orders are subject to availability. If we are unable to fulfil your order, we will inform you and provide a full refund if payment has been made.
2.5. Harrod Outdoors reserves the right to decline any order at its discretion.
Pricing and Payment
3.1. Prices are as listed on our website or confirmed in writing. If there is a discrepancy, we will notify you to confirm the correct price before proceeding.
3.2. All prices include VAT unless otherwise stated. If the VAT rate changes between the order date and delivery date, we will adjust accordingly.
3.3. Payment must be made in full at the time of placing the order. We accept major credit and debit cards as listed on our website.
3.4. If your payment fails, your order will not be processed. We accept no liability for delays caused by incomplete or incorrect payment details.
3.5. Delivery charges are included unless stated otherwise. Free delivery criteria can be found on our website in our Delivery Policy.
Delivery
4.1. Delivery is available to addresses within our Delivery Area. Please ensure the provided delivery address is accurate and accessible.
4.2. Delivery is typically completed within 10-15 working days from the date of order. However, we kindly ask that customers allow up to 30 working days for delivery.
We are not liable for delays caused by external factors such as weather, availability, or shipping disruptions.
4.3. Curbside delivery only: Delivery drivers are not required to move plants beyond the kerb. For large or heavy items, please ensure someone is available to assist with unloading.
4.4. If your address has access restrictions, you must notify us prior to delivery. Failure to do so may result in additional charges or delivery cancellation.
4.5. If you are unavailable to receive the delivery, you may arrange an alternative date or provide instructions. If plants are left unattended at your request, this will be deemed as acceptance of the delivery.
Risk and Ownership
5.1. Ownership of the Products passes to you upon full payment.
5.2. Risk of loss or damage transfers to you upon delivery. It is your responsibility to care for and maintain the Products after delivery.
Returns and Cancellations
6.1. Perishable goods, including plants, are not covered under guarantees due to their perishable nature. Once inspected and accepted, returns cannot be made.
6.2. If the Products are incorrect or damaged upon delivery, please contact us within 14 days of receiving your order and we will assess whether a refund, credit or an exchange is due. Photographic evidence may be required and any form of compensation is not guaranteed. Sale and clearance items are not eligible for a refund or a return.
6.3. To cancel an order before dispatch, please contact us immediately. If the Products have already been dispatched, you must arrange and cover the return costs.
6.4. Products must be returned in their original condition and packaging.
6.5 Customers may only request a cancellation if delivery has not been arranged after 30 working days form the date of order.
6.5.1 If a cancellation request is made before the 30-working-day period has elapsed, and the lifting, transportation, or other arrangements with our contracted growers have already been confirmed, customers will be eligible for a partial refund of up to 70% of the order value to account for incurred costs.
6.6. Custom Orders and Non-Refundable Items
Custom products are non-refundable and cannot be returned or canceled once production, modification, or preparation has begun. This includes, but is not limited to, custom pleaching of trees, topiary pieces, re-planted plants, or any other modifications that fall outside of the standard “seen as sold” products displayed in our photos. Due to the bespoke nature of these items, we cannot guarantee their resale or suitability for another customer. By placing an order for a custom product, you acknowledge and accept that the item is made specifically for you and, as such, is exempt from refunds, returns, or cancellations under these Terms.
Product Care and Guarantees
7.1. We provide guidance on plant care but are not responsible for their growth or survival, as these depend on external factors such as planting conditions, pests, and care practices.
7.2. Products are sold without warranty unless stated otherwise. We do not offer guarantees on plants due to their perishable nature.
Limitation of Liability
8.1. Harrod Outdoors is not liable for delays, damages, or losses caused by factors outside our control, including but not limited to weather conditions, transportation issues, or customer failure to follow care instructions.
8.2. We are not responsible for indirect or consequential losses, including loss of income or business.
Website Information
9.1. Product descriptions, prices, and availability on our website are subject to change without notice. Errors may occur, and we reserve the right to correct them at any time.
9.2. Website content is for informational purposes only and should not be considered professional advice.
Data Protection
10.1. Your personal information will be used to process your order and provide customer service. We comply with GDPR regulations to ensure your data is protected.
10.2. We may share your data with third parties only for order fulfilment or where required by law.
10.3. For details on how we manage your data, refer to our Privacy Policy.
Termination
11.1. We may cancel your order if:
- Payment is not received.
- Delivery is not possible due to incorrect or incomplete information.
- Fraud or misuse is suspected.
11.2. If we withdraw a product after your order is placed, we will notify you and issue a full refund.
Governing Law
12.1. These Terms are governed by English law. Any disputes will be handled by the courts of England and Wales. Customers in Scotland or Northern Ireland may also bring proceedings in their local courts.
Customer Obligations
13.1 By placing an order, you confirm that:
- You have provided accurate and complete information for delivery.
- You are responsible for ensuring that the delivery address is accessible for the type of delivery vehicle specified.
- You will comply with all applicable laws, including those relating to the planting of trees and plants.
13.3. Failure to provide accurate delivery details or meet access requirements may result in additional charges or cancellation of the order.
Complaints and Disputes
14.1. If you have any complaints about our Products or services, please contact us directly at contact@harrodsoutdoor.com. We aim to resolve complaints promptly and amicably.
14.2. If a dispute arises and cannot be resolved through communication, both parties agree to consider mediation before pursuing legal action.
Intellectual Property
15.1. All content on our website, including text, images, graphics, and designs, is the property of Harrod Outdoors or its licensors and is protected under copyright and trademark laws.
15.2. Unauthorized use, reproduction, or distribution of any content without written consent is prohibited.
Fraud Prevention and Security
16.1. Harrod Outdoors actively monitors for fraudulent transactions. Any suspicious activity may result in the cancellation of orders and notification to relevant authorities.
16.2. Customers are responsible for ensuring the security of their online accounts and should not share login credentials. Harrod Outdoors is not liable for unauthorized access due to customer negligence.
Indemnification
17.1. You agree to indemnify and hold harmless Harrod Outdoors, its directors, employees, and agents, from any claims, liabilities, damages, or expenses arising from your breach of these Terms, misuse of our website, or violation of any law.
Liability for Third-Party Carriers
18.1. If you arrange for a third-party carrier to transport the Products beyond the delivery point agreed upon with Harrod Outdoors, any risk or damage transfers to you once the Products are handed over to the carrier.
18.2. Harrod Outdoors is not responsible for delays, damage, or loss caused by third-party carriers.
Amendments to Terms
19.1. Harrod Outdoors reserves the right to amend these Terms at any time. Changes will not affect orders already placed unless required by law.
19.2. The most current version of the Terms will always be available on our website, and your continued use of our services constitutes acceptance of the updated Terms.
Bulk and Trade Orders
20.1. For large or trade orders, additional terms may apply. These will be outlined in the contract or quotation provided at the time of order placement.
20.2. Bulk orders may require additional lead times, which will be communicated upon order confirmation.
Plant Health and Biosecurity
21.1. Harrod Outdoors complies with UK plant health regulations, including any applicable requirements from the Department for Environment, Food and Rural Affairs (DEFRA) and the Animal and Plant Health Agency (APHA). All plants are inspected before dispatch to ensure they are free from pests and diseases.
21.2. You agree to handle, plant, and maintain the Products in accordance with UK biosecurity guidelines to prevent the spread of pests and diseases. Guidance on biosecurity measures can be provided upon request.
21.3. In compliance with plant health regulations, some species may be subject to additional checks or certification requirements. This may affect delivery timelines.
Resale and Export Restrictions
22.1. Products sold by Harrod Outdoors are intended for personal use within the UK. Resale or export without prior written consent is prohibited and may violate UK plant health and export regulations.
22.2. Customers wishing to export plants outside the UK must ensure compliance with the receiving country’s plant import regulations. Harrod Outdoors is not liable for plants confiscated or destroyed due to non-compliance with import/export laws.
Environmental and Sustainable Practices
23.1. Harrod Outdoors is committed to sustainability and responsible sourcing. Where possible, we use suppliers and practices that minimize environmental impact.
23.2. Customers are encouraged to dispose of packaging responsibly and recycle wherever possible. Information on sustainable disposal methods can be provided upon request.
Variations in Plant Availability
24.1. Due to seasonal changes and growing conditions, certain plants may not always be available. If a substitution is required, we will contact you to confirm an alternative before proceeding with your order.
24.2. Customers acknowledge that plants are living products and may vary in appearance, size, and condition due to natural growth cycles. These variations do not constitute grounds for returns or refunds unless the plants are demonstrably defective upon delivery.
Pesticides and Treatments
25.1. Plants supplied by Harrod Outdoors may have been treated with pesticides or fertilizers in accordance with UK regulations. Customers are responsible for ensuring that any such treatments are safe for their intended use, especially in areas frequented by pets, wildlife, or children.
25.2. Harrod Outdoors is not liable for any adverse effects caused by improper handling or use of plants treated with pesticides or fertilizers.
Hazardous and Prohibited Plants
26.1. Harrod Outdoors does not knowingly sell plants listed as invasive or prohibited under UK regulations, such as those identified by the Wildlife and Countryside Act 1981 or the Invasive Alien Species (Enforcement and Permitting) Order 2019.
26.2. Customers are responsible for ensuring that plants purchased comply with local planning regulations or restrictions in their area.
Third-Party Installation and Maintenance
27.1. If you engage third-party gardeners, landscapers, or contractors to install or maintain plants purchased from Harrod Outdoors, you do so at your own risk. Harrod Outdoors is not liable for any damage or poor outcomes caused by third-party services.
27.2. Customers are encouraged to follow the care instructions provided with their order or consult a professional for advice.
Complaints Related to Plant Growth or Establishment
28.1. While we ensure the quality of plants at dispatch, Harrod Outdoors cannot guarantee their establishment or long-term survival due to factors beyond our control, such as soil conditions, climate, pests, or improper aftercare.
28.2. Any complaints related to plant quality must be submitted within 14 days of delivery, accompanied by photographic evidence.
Record-Keeping and Traceability
29.1. As required by UK plant health laws, Harrod Outdoors maintains detailed records of plant sourcing, treatments, and distribution. These records are available for inspection by relevant authorities.
29.2. Customers may be required to provide proof of purchase or information on the intended use of plants in certain circumstances, such as regulatory inquiries.
Perishable Goods
30.1. Plants and other living items sold by Harrod Outdoors are classified as perishable goods under the Consumer Rights Act 2015. As such, they are exempt from certain rights of return and cancellation.
30.2. Customers are responsible for inspecting the plants upon delivery and notifying us of any issues within 14 days. Claims made after this period cannot be accepted due to the perishable nature of the goods.
30.3. Once accepted, plants are the sole responsibility of the customer. Harrod Outdoors cannot be held liable for deterioration caused by improper care, planting, environmental conditions, pests, or diseases.
30.4. Due to the nature of living products, we cannot guarantee growth, survival, or establishment once the plants have been delivered and accepted by the customer.
30.5. In accordance with the Consumer Rights Act 2015, refunds or replacements will only be provided if the plants are demonstrably defective upon delivery or not as described at the point of sale.
Cancellation Policy for On-Site Planting Services
31.1. Full Payment Requirement
The full amount for on-site planting services must be paid at the time of booking to secure your appointment. By making this payment, you agree to these Terms, including our cancellation policy.
31.2. Cancellation Charges
If you cancel the on-site planting service less than 48 hours before the agreed start time, or if our team arrives at the site and is unable to proceed due to cancellation or issues beyond our control (e.g., lack of access, incorrect or incomplete information provided), no refund will be issued. This is to cover the costs of scheduling, team mobilization, and loss of business.
31.3. Rescheduling
If you need to reschedule the planting service, you must notify us at least 48 hours before the agreed start time. We will make every effort to accommodate rescheduling requests; however, rescheduling requests made less than 48 hours in advance may be treated as a cancellation and incur the same terms outlined in Section 31.2.
31.4. Non-Refundable Services
Once the on-site planting service has commenced, no refunds will be issued for cancellations or partial completion of the work, unless Harrod Outdoors is at fault or as required by law.
31.5. Force Majeure
In the event of unforeseen circumstances beyond your or our control (e.g., severe weather, accidents), we reserve the right to reschedule the service without penalty to either party. Any payments made will be carried over to the rescheduled service.
31.6. Customer Responsibilities
You are responsible for ensuring that the site is prepared for planting as agreed and accessible to our team. If the site is not ready or accessible upon our team’s arrival, we reserve the right to cancel the service without refund or to charge additional fees for any necessary delays or adjustments.
Contact Us
For any queries or assistance, please contact:
Phone: 01603 327269
Email: contact@harrodsoutdoor.com
Address: Prospect Nurseries, Main Road, Ormesby, NR29 3LN
