Privacy Policy

Last updated: November 14, 2024

Harrod Outdoors (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, shop with us, or interact with our services at www.harrodsoutdoor.com (the “Site”). It also outlines your rights under applicable data protection laws.

Please read this Privacy Policy carefully. If you have any questions, please contact us at contact@harrodsoutdoor.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Updates will be posted on the Site with a revised “Last Updated” date. Significant changes will be communicated via email or other appropriate channels.

Information We Collect

The type of information we collect depends on how you interact with us:

A. Information You Provide

  • Contact Details: Name, address, phone number, and email address.
  • Order Information: Billing and shipping address, payment confirmation, and product details.
  • Account Information: Username, password, and security questions for account creation.
  • Customer Support Information: Details you provide when contacting us via email, phone, or social media.

 

B. Information We Collect Automatically

We may collect data about your interactions with our Site, including:

  • Device Information: IP address, browser type, operating system, and device type.
  • Usage Data: Pages viewed, time spent on the Site, and referring websites.
  • Cookies and Tracking Data: See Section 7 for details.

 

C. Information from Third Parties

We may receive information about you from:

  • Payment Processors: To facilitate transactions (e.g., PayPal, Stripe).
  • Delivery Partners: To ensure accurate shipping and tracking.
  • Analytics Providers: To analyze website performance and improve user experience.

 

How We Use Your Information

We use your information for the following purposes:

 

A. Providing Services

  • To process and fulfill your orders.
  • To deliver notifications about your account, purchases, or returns.
  • To manage customer service requests.

 

B. Marketing and Advertising

  • To send you promotional offers and product updates.
  • To display personalized ads on our Site and third-party platforms.

 

C. Security and Fraud Prevention

  • To monitor and prevent fraudulent or malicious activities.

 

D. Service Improvement

  • To analyze website performance and improve the customer experience.

 

Legal Basis for Processing

Under GDPR, the legal basis for processing your personal data includes:

  • Performance of a Contract: To fulfill orders and provide related services.
  • Legitimate Interests: For fraud prevention, marketing, and improving our services.
  • Compliance with Legal Obligations: To meet tax, accounting, and other regulatory requirements.
  • Consent: For email marketing and optional services where required.

 

How We Share Your Information

We do not sell your personal data. However, we may share it with:

  • Service Providers: Delivery partners, payment processors, and IT support.
  • Business Partners: For joint marketing initiatives (with your consent).
  • Legal Authorities: To comply with legal requirements or protect our rights.
  • Corporate Affiliates: For internal operations.

 

Your Rights

You have the following rights under GDPR:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Correct inaccurate or incomplete information.
  • Erasure: Request deletion of your data where appropriate.
  • Restriction: Limit processing of your data under certain conditions.
  • Portability: Receive a copy of your data in a structured format or transfer it to another service provider.
  • Objection: Opt out of processing based on legitimate interests, including marketing.
  • Withdrawal of Consent: Where consent is required, you can withdraw it at any time.
  • Complaint: File a complaint with the Information Commissioner’s Office (ICO).

 

To exercise your rights, contact us at contact@harrodsoutdoor.com.

Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

  • Provide essential website functionality.
  • Improve performance and user experience.
  • Deliver personalized marketing.

 

Managing Cookies

You can manage cookies via your browser settings. Note that disabling cookies may affect the functionality of our Site.

For more details, see our Cookie Policy.

Data Security

We employ industry-standard measures to safeguard your data, including:

  • Encryption of sensitive information.
  • Secure access controls.
  • Regular security audits.

 

No system is completely secure; however, we take all reasonable precautions to protect your information.

Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill your orders and provide services.
  • Comply with legal obligations.
  • Resolve disputes and enforce agreements.

 

Once no longer needed, your data will be securely deleted or anonymized.

International Data Transfers

If we transfer your data outside the UK or EEA, we ensure it is protected by:

  • Standard contractual clauses.
  • Adequacy decisions by the European Commission or UK authorities.

 

Children’s Data

Our services are not directed at children, and we do not knowingly collect personal data from individuals under 16. If we discover we have collected such data, we will delete it promptly. Parents or guardians may contact us to request data deletion.

 

Third-Party Links

Our Site may include links to third-party websites. We are not responsible for the privacy practices or content of these websites. Review their policies before sharing your data.