We appreciate you flagging this. If it's something more serious - like the plants not suitable or being completely unusable - we'll usually offer a full refund or a replacement. We'll review everything you've submitted and get back to you with the next steps shortly.

By submitting this form, you agree to us using the information you've shared to help resolve your complaint.

Thanks for letting us know. If its something small - like a visual flaw or minor imperfection - we're often able to offer a partial refund or discount as a goodwill gesture. We'll take a proper look at what you've shared and be in touch with a resolution soon.

By submitting this form, you agree to us using the information you've shared to help resolve your complaint.

We are really sorry about that! - that's definitely not the experience we want for you. If the damage isn't too severe, we'll often offer a partial refund or discount, and in more serious cases, a full replacement.

By submitting this form, you agree to us using the information you've shared to help resolve your complaint.

If your order hasn't turned up, we'll start an investigation with the courier straight away. If it turns out to be lost, we'll usually offer to resent the plants or arrange a full refund. Either way, we'll keep you in the loop and aim to resolve it quickly.

By submitting this form, you agree to us using the information you've shared to help resolve your complaint.

We're really sorry if your order arrived later than expected. We'll look into what caused the delay, and if it's had big impact on you, we may be able to offer a partial refund or discount as a goodwill gesture.

By submitting this form, you agree to us using the information you've shared to help resolve your complaint.

Thank you for letting us know. It sounds like you may have recieved the wrong item or size, and we completely understand how frustrating that can be. In these cases, we'll usually offer a full replacement or partial refund after reviewing the details. We'll take a careful look and get back to you shortly with the next steps.

By submitting this form, you agree to us using the information you've shared to help resolve your complaint.

We really appreciate you brining this to our attention. If the plant description, photos, or details were unclear or misleading, that's on us - and we'll make it right. We'll usually offer a replacement, refund, or help you get the correct plant at no extra cost. Our team will review everything and follow up with a solution.

By submitting this form, you agree to us using the information you've shared to help resolve your complaint.

Thank you for being honest - it's completely understandable that plant options can sometimes be confusing. If the wrong item was selected during the order, we may be able to offer a discounted replacement or return option. We'll review the details and reach out with the most suitable solution.

By submitting this form, you agree to us using the information you've shared to help resolve your complaint.

We're really sorry to hear this didnt meet your expectations. We completely understand how disappointing that can feel. Based on what you've shared, we'll review everything carefully and may be able to offer refund, replacement or goodwill gesture. Our team will be in touch shortly with the next steps.

By submitting this form, you agree to us using the information you've shared to help resolve your complaint.