Delivery Information
PLANTS JUST ONE CLICK AWAY.
BUT HOW ARE THEY DELIVERED?
At Harrod Outdoors, we strive to make the delivery of your plants as seamless and efficient as possible. Our range of delivery options is designed to cater to various plant sizes and root types, ensuring that your greenery arrives in perfect condition. Click & Collect is also available, directly from our nursery in Norfolk.
STANDARD DELIVERY TYPES
We offer a variety of delivery types to suit the needs of most plants available on our website. Note that topiary products or plants with large root systems (such as Box, Ilex, Monkey Puzzle) may have different delivery requirements. If you are unsure about your delivery type, please contact our logistics team for assistance.
Small Box/Parcel
Size: 0-50cm
Cost: £12
Free Delivery: On orders £100 or more.
Details: Excludes rootball plants.
Medium Box/Parcel
Size: 51-120cm
Cost: £18
Free Delivery: On orders £150 or more.
Details: Excludes rootball plants and pot grown plants above 70cm.
Large Box/Parcel
Size: Bare root plants 121-150cm
Cost: £25
Free Delivery: On orders £200 or more.
Details: Excludes rootball and pot grown plants.
Extra Large Box/Parcel
Size: Bare root plants 151-200cm
Cost: £35
Free Delivery: On orders £250 or more.
Details: Excludes rootball and pot grown plants.
Pallet
Size: 0-200cm
Cost: £65
Free Delivery: On orders £350 or more.
Details: Applies to all root types. Please note this is curbside delivery only.
Extra Large Van
Size: 201-450cm
Cost: £180
Free Delivery: On orders £1800 or more.
Details: Applies to all root types. Please note this is curbside delivery only and sufficient access to property is required.
XXL Lorry Delivery
Size: 451-1200cm
Cost: £750
Free Delivery: On orders £10,000 or more. .
Details: Applies to all root types. Please note this is curbside delivery only and sufficient access to property is required.
COLLECTION FROM OUR NORFOLK NURSERY
You can collect all orders directly from our nursery at no additional cost. Once your order is ready for pickup, we will notify you via email. To take advantage of this convenient service, simply select the ‘Collection’ option as your delivery method during checkout.
ADDITIONAL INFORMATION
All deliveries are curbside only. Customers must be prepared to unload their orders themselves. For lorry deliveries, ensure you have the appropriate equipment ready when the driver arrives.
Personalised Premium Delivery
In addition to our standard curbside delivery options, you can request a van or lorry delivery with assistance from the driver to help unload your plants. This service offers a personalized touch, ensuring your plants are delivered directly by us and placed where you need them within a reasonable distance from the delivery location.
Please mention this request in your delivery order notes upon checkout or contact us directly to arrange. Upon your request, we will re-evaluate your delivery fee and inform you of the delivery time. For more information or to arrange for this service, please contact us at logistics@harrodsoutdoor.com or by calling 01603 327269.
Third-Party Deliveries
For pallet and box deliveries, we use third-party companies. Occasionally, delays may occur due to unforeseen circumstances. Please do not schedule gardeners, contractors, or take days off work based on the estimated delivery date to avoid disappointment.
Not home? No problem!
If you are not home during the delivery, we can instruct our couriers to leave your plants in a safe place with your permission. Please specify your preferred safe place in your order notes or contact us directly.
DELIVERY RESTRICTIONS
Please note that we may be unable to deliver to Northern Ireland and The Republic of Ireland due to Brexit rules and regulations, please contact us directly if you.
For more information, view our delivery information table or contact us by emailing logistics@harrodsoutdoor.com or by calling 01603 327269.